Talk to a person.
One email address covers everything: the website, the web app and the iOS and Android apps. There is no ticket queue to navigate and no bot to get past. Write to us and someone on the team reads it.
Pick your topic. We will route it.
Each of these opens an email with the subject already filled in, which is how we sort messages without making you fill in a form.
Charges, invoices, plan changes and refunds. Tell us the email on the account and roughly when the charge appeared.
Failed generations refund their credits automatically. If one did not, send us the date and what you were making.
Sign-in trouble, changing your email, or anything about your projects. You can also delete your account yourself.
Tell us what you did, what happened and what you expected. A screenshot and your device model help enormously.
We read all of these. Tell us the problem you are trying to solve, not just the feature you want.
Access, correction, export or deletion of your personal data. We honour these requests wherever you live.
Writing about Logofai, or want to work together. Tell us what you have in mind.
Not sure which box it goes in. Write anyway and we will point you the right way.
Help us answer faster. Four lines.
Most back and forth comes from missing details. If you include these, there is a good chance the first reply solves it:
- The email address on your Logofai account, if you are writing from a different one.
- Where you were, so the web app, the iPhone app or the Android app.
- What happened, and what you expected instead.
- A screenshot, if anything looked wrong on screen.
Please do not send us passwords or card numbers. We will never ask for either, and we do not need them to help you.
You may not need us. Answers on hand.
What a logo, a design system or a refine costs, and what each plan includes.
Do it yourself in the app or on the web, and see exactly what is removed and what is kept.
What we collect on the web and in the apps, who processes it and how long we keep it.
Ownership of what you generate, billing on each platform, and the store rules.
How to brief a logo, what file formats to send a printer, and how brand kits fit together.
Thirteen real brands built end to end in Logofai, with the prompts that made them.
Refunds on a store purchase. Read this first.
Where you bought decides who can refund you. If you paid on logofai.com or app.logofai.com, that sale is ours and we can sort it out directly.
If you bought inside the iPhone or Android app, Apple or Google processed the payment, and only they can issue that refund. Request it through Apple's or Google's own refund process. Write to us as well and we will help you chase it and fix anything on our side, but we cannot refund a payment we never received.
Who you are writing to. The companies.
Blinix Solutions LLC operates Logofai. It runs logofai.com and the web app at app.logofai.com, and it is the data controller for your account on every platform.
Blinix Solutions Private Limited publishes the Logofai apps on the App Store and Google Play, and is the seller of record for purchases made inside those apps.
Either way, write to [email protected]. One inbox covers both and we will route it internally.
Rather just try it? One prompt away.
Or write to us at [email protected]